Terms of Service — The Botanical Horse

Effective Date: March 12, 2026 Last Updated: March 12, 2026

Overview

This website is operated by The Botanical Horse and Human LLC ("The Botanical Horse," "we," "us," or "our"). By accessing or using our website at thebotanicalhorse.com, placing an order, or subscribing to any of our communication channels, you agree to be bound by the following Terms of Service. Please read them carefully before using our site or purchasing our products.

Age Requirement

You must be 18 years of age or older to subscribe to our SMS messaging program. You must be at least 18 years of age to use this website, place an order, or subscribe to our SMS or email communications. By using this site, you confirm that you are at least 18 years old.

Products and Use

All products sold by The Botanical Horse are topical care products formulated with natural ingredients for use on horses, dogs, and humans. Our products are not intended to diagnose, treat, cure, or prevent any disease. Always consult a veterinarian or physician before use if you have specific medical concerns.

Product descriptions, images, and information on our website are provided for general informational purposes. While we strive for accuracy, we do not guarantee that all product descriptions, pricing, or availability information is error-free.

Orders and Payment

By placing an order, you agree to provide current, complete, and accurate purchase and account information. We reserve the right to refuse or cancel any order at our discretion, including orders that appear to be placed by resellers or distributors.

All prices are listed in U.S. dollars and are subject to change without notice. Payment is due at the time of purchase.

Shipping and Delivery

Shipping times and costs vary based on your location and selected shipping method. Estimated delivery dates are not guaranteed. The Botanical Horse is not responsible for delays caused by carriers, weather, customs, or other circumstances beyond our control.

Risk of loss and title for items purchased pass to you upon delivery to the carrier.

Returns and Refunds

Please refer to our Refund Policy for complete details on returns, exchanges, and refund eligibility.

Intellectual Property

All content on this website — including text, graphics, logos, images, product names, and branding — is the property of The Botanical Horse and Human LLC and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or use any content from this site without our prior written permission.

User Conduct

You agree not to use our website for any unlawful purpose, to violate any laws in your jurisdiction, to infringe upon the rights of others, to submit false or misleading information, or to interfere with the security or functionality of the site.

SMS/Text Messaging Terms and Conditions

By providing your phone number and opting in to SMS communications from The Botanical Horse, you consent to receive recurring automated marketing and transactional text messages at the mobile number you provided. Types of messages you may receive include:

• Abandoned cart reminders
• Order confirmations and shipping updates
• Promotional offers and exclusive discounts
• Product announcements and brand updates

Message frequency varies based on your activity and interactions with our store. Approximately 2-8 messages per month.

Message and data rates may apply. Your mobile carrier's standard messaging and data rates apply to all text messages sent and received.

Consent is not required for purchase. Opting in to SMS is completely voluntary and is not a condition of any purchase from The Botanical Horse.

Opt-Out: You may opt out of SMS messages at any time by replying STOP to any text message you receive from us. After opting out, you will receive one final confirmation message. You will no longer receive marketing texts unless you opt in again.

Help: For assistance, reply HELP to any text message or contact us at support@thebotanicalhorse.com.

Your phone number and SMS data will not be sold, rented, or shared with third parties for their marketing purposes.

Supported carriers include but are not limited to AT&T, T-Mobile, Verizon, Sprint, U.S. Cellular, and other major U.S. carriers. Carriers are not liable for delayed or undelivered messages.

By opting in, you acknowledge that you have read and agree to these SMS Terms and Conditions and our Privacy Policy.

Limitation of Liability

To the fullest extent permitted by law, The Botanical Horse and Human LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products. Our total liability for any claim shall not exceed the amount you paid for the product giving rise to the claim.

Indemnification

You agree to indemnify and hold harmless The Botanical Horse and Human LLC, its officers, employees, and affiliates from any claims, damages, or expenses arising from your use of the site or violation of these Terms.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of any third-party sites and do not endorse them.

Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice. Changes are effective immediately upon posting to this page. Your continued use of the site constitutes acceptance of the updated terms.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles.

Contact Information

If you have questions about these Terms of Service, please contact us:

The Botanical Horse and Human LLC Hudson, Florida Email: support@thebotanicalhorse.com Website: thebotanicalhorse.com