Cancellation policy

You can cancel or manage your subscription anytime — no fees, no fine print.

How to manage or cancel

You have two easy ways:

1. Self-serve through your account. Log into your account and click "Manage Subscription." You can cancel, skip a delivery, pause, swap products, or change frequency directly from your dashboard.
2. Email us. Send your cancellation request to support@thebotanicalhorse.com with your order number. We'll handle it within 1 business day.

When cancellation takes effect

Your cancellation takes effect immediately for any future scheduled orders. If your next order has already been processed (typically the day before your scheduled ship date), that shipment will still go out — but no further charges will be made after that.

Skip or pause instead

If you just need a break, you can skip your next delivery or pause your subscription without canceling. We'd hate to see you go for good if a temporary pause solves it.

Refunds on already-shipped subscription orders

Subscription orders that have already shipped are subject to our standard Return Policy — you have 30 days from delivery to request a return.

Frequency and product changes

You can change your delivery frequency (Every 1 Month, Every 2 Months, Every 3 Months), swap to a different product, or update your shipping address through your account at any time.

Questions?

Email support@thebotanicalhorse.com. We're a small, family-run team and we read every message.