Shipping policy

We ship to all 50 U.S. states. Here's what to expect.

Processing Time

Orders are processed and shipped within 1–2 business days. Orders placed after 12pm ET on Friday, on weekends, or on U.S. holidays will ship the next business day.

Shipping Rates

• Free shipping on U.S. orders $65 and above.
• $8.95 flat-rate shipping on U.S. orders under $65.

Delivery Times

Standard ground shipping via USPS or UPS typically arrives in 3–7 business days after the order ships, depending on your location. Carrier delays during peak seasons (holidays, severe weather) are outside our control, but we'll do everything we can to keep you informed.

Tracking

You'll receive a shipment confirmation email with a tracking number once your order leaves our facility. Tracking updates can take 24–48 hours to appear after we hand the package to the carrier. You can also check order status anytime by logging into your account.

Lost, Stolen, or Damaged Packages

If your package is lost, stolen, or arrives damaged, please email us at support@thebotanicalhorse.com within 7 days of the delivery date. Include your order number and (if relevant) a photo of any damage. We'll work with you on a replacement or refund.

Address Changes

We can't update your shipping address once an order has been placed and processed. Please double-check your address at checkout. If you spot an error within an hour of ordering, email us right away and we'll do our best to catch it before it ships.

Returns & Refunds

See our Returns & Refunds policy for full details on returns, exchanges, and refunds.

International Shipping

At this time, we ship within the United States only. We're working on expanding internationally — if you'd like to be notified when we ship to your country, email us and we'll add you to the list.

Questions?

Reach us at support@thebotanicalhorse.com. We're a small, family-run team and we read every message.